The case of a negligent owner (a sharing by Dr Veeranoot Nissapatorn)

Dr Veeranoot called me more than a week ago, asking if we could get someone to help rescue a dog from the street. I gave her a number of an organisation that does rescue work. Unfortunately, no one picked up the call. Apart from this, I do not know of any other organisation or individual who would allow their numbers to be given out. We’ve had bad experience before where requesters dump the animals on the rescuer or rescue group and do not take responsibility after that. A “rescuer” is to be taken and respected as just that, ie. he helps rescue the animal. After that, he is not expected to take over the animal, treat, foster and rehome. No, no. A “rescuer” does not necessarily come with the whole package. The trouble is that even if the rescuer makes his terms clear and the requester agrees to everything, after the animal is rescued, it is a totally different story. So, ever since one bad experience sometime last year in SS2 where we sourced the help of a rescuer, we’ve learnt our lesson. It all boils down to this: People who are desperate will promise all kinds of things, but once they are no longer desperate, they don’t keep their word anymore. Sigh…

Anyway, sorry I digressed…

So, as I was running through my list thinking who I could enlist help from, Dr Veeranoot texted to say the dog was already safe.

Here is the story:

From: Veeranoot Nissapatorn
Date: Mon, Jul 15, 2013 at 5:32 PM
Subject: Re: RM249 Re: Thong-maak and her puppy
To: Chan Kah Yein <chankahyein@gmail.com>

Dear Sis Chan,

Regarding the incidence of an injured dog seen yesterday’s evening, about an hour after contacted you, I got to talk with the dog’s owner (son) and gave him a short lecture.
Any passers were very unhappy with the way this dog was managed. The owner stays in a big bungalow.
I cried to see how the dog wonder around not only on the inner road but he also walk out to the main road. It was very scary particularly when cars are moving fast on the road. Luckily, it was Sunday.
Thank you for your kind help. I keep that number in case I come across similar incidence in the future to report them.
Sukhi Hotu!
Nui
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We hope Dr Veeranoot’s lecture has borne fruit and the dog is cared for now.

We also wish to clarify further and share our experience on why we dare not (yes, DARE NOT is the word) simply recommend rescuers and shelters anymore.

1. We might not have the rescuer’s (or group’s) consent to simply give out phone numbers. This is something I personally take very seriously. Phone numbers cannot be simply given out without the person’s consent. I should know. My handphone number is all over the show and I get all kind of calls and at anytime of the day. It is unfortunate that many Malaysians do not know that it is simply not right to give out another person’s phone number without his/her consent. Having said this, sending a text message, at least, isn’t so bad, but to have your phone vibrating non-stop when it is in your pocket or you are teaching or giving a talk, now, that is quite annoying. In the first place, AnimalCare has no phone contact. We only have email. We do not provide a 24-hour service; only medical subsidies. Please email, you will be attended to within 24 hours. I have a phone with mobile data, I will reply your email from my phone when I am not at the computer.

2. Speaking of emailing, IF for some reason, you do not get a reply from me within 24 hours, could you please resend the email? Here are a few possibilities of what could have happened: (a) Your email got lost in cyberspace. (b) My reply went to your junk folder. (c) You typed my email address wrongly. (d) I typed your email address wrongly (not possible because I always click “Reply” and do not retype your address). (e) I accidentally overlooked your email. Whatever the reason is, please be assured that I will ALWAYS reply emails, even to the most uncouth applicants who are bent on being insolent for some reason. Unless of course, the email has no more questions, then it does not warrant a reply anymore.

Sorry for digressing again. Once in a while, kindly allow me this indulgence.

Let’s get back to why we FEAR simply giving out contacts of shelters, rescue groups or individual rescuers.

3. We have had bad experiences where we gave out the contacts, the arrangements were made, but one party did not keep his/her/their word. So, either the rescuer did not turn up or some part of the agreement was not fulfilled. The disgruntled party then would point the finger at us and say, “There….it was YOU! You recommended so-and-so, and so-and-so did not fulfil the agreement, now YOU settle my problem for me.” No more of such nightmares, please. No, No, No.

4. We’ve also recommended a shelter before, but what happened was that the said shelter imposed some conditions which the requester wasn’t happy about and a heated quarrel ensued between the two with us caught in the middle. Yes, with heated emails going to and fro and we being cc-ed. I think my laptop almost caught fire that time, figuratively, that is. That is also a nightmare, so, please….no more.

So, we will just keep to our Medical Fund (yes, there are nightmares from this too, but these, I can manage) and only recommend the shelter(s) and rescuer(s) who have given us the green light to give out their contacts.

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4 responses to “The case of a negligent owner (a sharing by Dr Veeranoot Nissapatorn)”

  1. bengkai

    I saw a dog that is similar in size & colour last Saturday in Section 17. The dog is walking very slow. If its the same dog it means the owner didnt do anything.

    1. chankahyein

      It is the same area. I’ll let Dr Veeranoot know. She lives around there. Thanks, Beng Kai.

  2. Nui

    Dear Sis Chan,
    This old dog was walking slowly at Jalan Bukit on that Sunday’s evening and the owner also stays at that area.

    Thank you.
    Sukhi Hotu!
    Nui

  3. Jasmine

    Dear Sis Kah Yein,

    No, you are not digressing, there’s no need to apologise. Thank you for sharing this part of running AnimalCare. We all know it really is challenging!! It’s good to voice out because so now irresponsible applicants, requestors and those who have your handphone number should know where to draw the line and act more responsibly. Actually, this all boils down to common sense which is rather uncommon nowadays! And of course, a considerate heart.

    Sukhi Hotu.

    regards,
    jasmine

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