A gentle reminder about using real names and not tampering with receipts

This post is especially for applicants to our Fund.

Please read this first: http://animalcare.my/2015/02/12/tampered-receipts-will-not-be-accepted/

We are still receiving tampered receipts and 100% of the time, applicants are unaware that the receipt is an official document that should not be tampered with. Sad to say, they also do not realise that tampering with receipts is a crime.

Could we please remind all applicants that if anything is missing from or erroneous on the receipt, they could go back to their vet to get the relevant details written on a note, signed and stamped by the clinic? Please do not add anything onto the receipt by yourself. That’s called “tampering”.

An easier way would be to:

1. READ the policies sent in our first email to you (please see below).

2. USE your real names at the clinic, not pseudonyms or nick-names. Personally, I do have a wee bit of problem in understanding why many people have problems with their own names. Aren’t we born with a name on our birth certificate? Why can’t we just stick to our birth-name?

3. CHECK the receipt before leaving the clinic to ensure that all details are correct.

If the above is done, then there will be no delay in our disbursement of funds to the applicants. There will be no need for Jenny Wong to explain to us that her real name is actually “Wong Siew Ling” and even so, Jenny would still have to go back to the clinic to get the vet to write a note that says Receipt No (whatever) is issued to Wong Siew Ling before we can bank in our subsidy to Wong Siew Ling’s bank account.

Our policies are translated from English to Chinese and Bahasa Malaysia and these are sent to all applicants when they first write. We urge them to read it.

The English version:

Our funds are donated by friends. Please apply only if you really need it.  

Neutering claim:

Full policies: http://animalcare.my/aid/ (please read)

Summary:

Max subsidy: Dog (RM150), Cat (RM100). If vet’s rate is lower, we pay the lower one.

By email: 

A. Short write-up about animal – where rescued, after neutering – to adopt, rehome or release?
B. Photo before operation showing face and body of animal.

C. Photos after operation showing the surgical scar, face and body of animal in awakened state.

To compile photos: http://animalcare.my/2015/03/16/how-to-use-picmonkey-com-to-compile-photos/
(see attached sample)

By post (preferably Pos Ekspres or Poslaju):

E. Form
F. Original receipt issued in your full name (as per bank account) 

The name on the receipt must be EXACTLY the same as the name of the bank account holder. 

 

Deadline to reach us: 2 weeks from date on receipt. 

 

The subsidy will be banked into your account if all conditions are fulfilled.  

Tampered receipts and/or incomplete applications will not be processed. 

Should you have further queries, please do write again.

Thank you.

The Bahasa Malaysia version:

Dana kami adalah daripada sumbangan rakan-rakan. Sila pohon hanya jika anda memerlukan bantuan ini. 

 

Subsidi pemandulan:

Polisi: http://animalcare.my/aid/ (sila baca)

Rumusan:

Subsidi maksimum: Anjing (RM150), Kucing (RM100), atau kurang, sekiranya bayarannya lebih rendah.

Melalui emel:

A. Perihal haiwan: Di mana diselamatkan, selepas kembiri – bela sendiri, cari tuan baru atau dilepaskan?

B. Gambar sebelum pembedahan menunjukkan muka dan badan

C. Gambar selepas pembedahan – menunjukkan tempat pembedahan, muka dan badan selepas bangun

Sila lihat : http://animalcare.my/2015/03/16/how-to-use-picmonkey-com-to-compile-photos/
(sila lihat sampel)

Secara pos (Pos Ekspres atau Poslaju, jika boleh)

E. Borang yang diisi lengkap 

F. Resit asal atas nama penuh pemohon

Name atas resit mesti SAMA dengan nama pemegang akaun bank. 

 

Resit mesti sampai ke tangan kami selewat-selewatnya 2 minggu dari tarikh atas resit.

Subsidi akan dibankkan ke dalam akaun pemohon sekiranya semua syarat dipenuhi. 

Resit yg diubah dan/atau permohonan yang tidak lengkap tidak akan diproses. 

Terima kasih.

The Chinese version:

我們的基金取源于朋友們的捐款。請在您確切需要的情況下才申請。

Neutering claim:

絕育補貼金要求：

Full policies: http://animalcare.my/aid/ (please read)

請瀏覽政策： http://animalcare.my/aid/

Summary:

摘要：

Max subsidy: Dog (RM150), Cat (RM100). If vet’s rate is lower, we pay the lower one.

最高輔助金：狗（RM150），貓（RM100）。如果獸醫的價格比較低，我們以較低的價格為補貼基準。

By email: 

請在電郵裡提供以下資料：

 

A. Short write-up about animal – where rescued, after neutering – to adopt, rehome or release? 

動物情況：營救地點，絕育後放置地點 – 被收養，重新收養或釋放？

B. Photo before operation showing face and body of animal.

動物手術前的臉部與身體照片

 

C. Photos after operation showing the surgical scar, face and body of animal in awakened state.

動物手術完畢，甦醒過來後的照片。照片需顯示手術疤痕、動物臉部和身體。

To compile photos: http://animalcare.my/2015/03/16/how-to-use-picmonkey-com-to-compile-photos/
(see attached sample)

 

編輯照片指導：: http://animalcare.my/2015/03/16/how-to-use-picmonkey-com-to-compile-photos/

By post (preferably Pos Ekspres or Poslaju):

郵寄（最好採用Pos Ekspres 或 Poslaju）

E. Form 表格
F. Original receipt issued in your full name (as per bank account) 以您的名字 發的原本收據。

The name on the receipt must be EXACTLY the same as the name of the bank account holder. 

收據上的名字必須與銀行戶口的名字一致

 

Deadline to reach us: 2 weeks from date on receipt. 

截止日期：收據日期後兩週。

 

Our subsidy will be banked into your account if all conditions are fulfilled.  

如果申請符合所有條件，輔助金將直接匯入您的銀行賬戶。

Tampered receipts and/or incomplete applications will not be processed. 

篡改過的收據與不完整的申請資料將不被處理。

Should you have further queries, please do write again.

如果您還後其他疑問，請來信詢問。

Thank you.

謝謝。

The following sample photos are also emailed to each applicant, along with the application form:

*Wipes sweat off brow.*

“Taking a walk in park before coming back to computer to look at today’s claims.*

Back from walk in park now:

We can reject three of today’s claims:

1. Receipt only issued to partial name, not full name, but since this is already a re-submission, we shall (*deep breath*) see what we can do to help. Deadline also exceeded and already extended for the re-submission.

2. Receipt issued to another person, not the applicant – Sorry, rejected!

3. Claiming for 4 cats, but only sent photos of 2 cats, both unlabeled – are they the same cat? I cannot tell – Sorry, rejected!

Have written to No. 2 and No. 3 to ask for re-submission.

 Thank you, Cleo…