Carman Hor is a university student. Her adopted street dog, Hambao’s, initial treatment was subsidised by us. There was another two medical claims for Hambao’s mange treatment in February recently and when she failed to acknowledge receipt of the funds, she was blacklisted. She also claimed the medical treatment in full despite knowing our 50% policy. We only paid out 50% and she was told that we do not provide full subsidy.
Recently, she wrote in again for a claim for another adopted dog, Zutzai. When asked why she failed to acknowledge the earlier payment, she said my email had gone into her junk folder.
Granted, these things happen, I suppose.
When told she was already on our blacklist for failing to acknowledge receipt of payment, she cited having no money to treat her dogs and that she is still a student, and said she really needed the financial help.
So here’s her latest claim now:
Hi Dr.Chan,
I’m Carman, the owner of HamBao and ZutZai. They are adopted by me in November and December 2011 respectively.
I’m here to attach the photo of ZutZai as I wish to apply subsidy for vaccine injection and medical treatment from your foundation.
He just had dewormed and inject for 3rd vaccine, besides that his fur drop a lot and we already seek for veterinary.And I have an enquiry. If next time I want to apply subsidy again, should I attach their photos too?
I received her claim form today, and again, she is claiming for100%.
The claim is for vaccination, medication, a tick collar and something listed as “Dlw”.
We cannot pay for the tick collar (it is an accessory) and I do not know what “Dlw” is. We also cannot pay out 100% so we have subsidised RM20 for the vaccination and RM4 for the medication. That would be a total of RM24.
Carman also did not state her bank, so I had to dig out her previous claim form to check which bank she uses. And send an sms to her to check that the bank is correct before I transfer payment.
All this takes time, and it would have helped very, very much if only forms were filled completely, details given are correct and rules are followed.
But this is for Hambao and Zutzai, so we shall endure.
I have to say this – if an uneducated person makes this kind of mistakes (and a repeated mistake, too – claiming for full sponsorship), I can understand.
And also, a person (student, working adult or non-working adult) who adopts an animal must be prepared to fork out money for the animal’s medical expenses. It comes in a package – the fun, the joy and the expenses. We hope Carman will take responsibility for her animals after this since they are now her pets.
But yes, our subsidy policies cover baby animals for one year and adult animals for six months (adoption of street animals). But if one claims to have no money, how is one going to carry on looking after the animal after our subsidy period is over?
All said, life is full of challenges and everything happens for a reason.
Comments
5 responses to “Subsidy for vaccination for male dog, Zutzai (Carman Hor’s)”
Hi KY,
I work for an NGO and I deal with these kinds of accounting paperwork problems everyday. 2-weeks deadline for submitting accounts – I also give 2 weeks but nearly everyone hand the receipts 1 or 2 months later (except when it’s December when there are no more months to be later). Ask for receipts and invoices – I get working adults who cannot understand what they are for. And when the receipt arrives, I get a bunch of unintelligible items which you have to chase for answers. Ask for a report and I get a something else not worth reading. Some can’t even understand the importance of putting the names and dates correctly. And these are the kind of work I get from people who call themselves MANAGERS. Yep, after working like this for a long time, people with big job titles don’t impress me anymore 😛 Luckily for me there are partners that stayed long enough and after 2 or 3 years of constant nagging and reminding, some got the message at last. When this problem happens, I call it a “constipated account.” 😀
Is it a failure of our education system, or is it just an attitude problem? One of selfishness?
The ‘managers’ are probably too used to having their secretary doing all the paperwork for them. I used to have a colleague like this too. That aside, he is a nice guy. 🙂
But I still think whoever we are (especially when we are educated and not mentally retarded), it is our responsibility to do things properly (and this includes following rules and regulations, abiding by deadlines, filling up details correctly, etc.) because if we don’t, we are giving unnecessary problems to others and that is unfair. And yes, we can make mistakes since we are only human and if that happens, a simple “sorry” (that one magical word) changes things completely. When educated people do not abide by rules and do not know how to say “sorry”, I find that rather hard to bear.
I used to work for a Company that is extremely strict on deadlines. Staff are required to submit their medical claims within a month. For example, medical claims for March 2012 must be submitted by 30th April 2012. Claims after that will not be entertained at all. Initially many staff complained about the policy but once everybody got the hang of it, everybody followed the guideline.
Carmen, being a student, you need to train yourself to abide by the rules of any organisations. As I can see, Dr Chan has been very kind to you by subsidising the medical bills of your dogs. Please do not take advantage of her kindness by asking for more that what is permitted in the rules of her organisation. I am sure Dr Chan will like to help you as much as she can but she has the rules of her organisation to follow to.